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    What countries do you ship to?

    We're working hard to expand the list of regions to which we ship. As of now, we only ship to Germany.


    Where do you ship from and how long does it take?

    We pack your order from our warehouse in Germany. Standard shipping takes 2-4 days, if you choose express shipping at the checkout your order will arrive within the next day. As you can see, we are lightning fast. More information about our delivery here.


    How can I track my order?

    You will receive your DHL tracking number in your shipping confirmation email. Afterwards you can track your order following this Link. If you encounter any problems, feel free to contact us.


    Can I refund my order?

    Sure. We have a 14-day return policy, just visit our return page.


    What payment methods can I use?

     We are proud to offer various payment methods:

    - PayPal
    - Amazon Pay
    - Visa
    - Mastercard
    - American Express
    - Maestro
    - Klarna
    - Ideal
    - Bancontact
    - Shop Pay
    - Apple Pay
    - Google Pay



    Do you restock your items?

    We always restock our products once they're sold out. This process might take some time due to new manufacturing and shipping time, but you can always sign up for a notification on the product page or keep a close eye on our Instagram


    Can I expect new products?

    We will regularly expand our product range from time-to-time, whether it is new watches, chains or even packaging. Just keep an eye out for leaks on our Instagram or Front Page.


    Can I get a discount?

    Shinez does not offer any deals or discounts since our prices are already set as low as possible. 


    How are your prices that low?

    We are thriving to offer the best prices possible. We have carefully selected our manufacturers so that we can keep the prices low even at a high-grade quality. In contrast to other big jewelry brands, Shinez has no mark-up aswell, we sell at a very low margin. Since Shinez is still a small company, we do not have to compensate tax-costs with higher prices.


    Can I contact you?

    If you have a question or encounter any problems you can always leave us a message at our Instagram or write a mail to You can expect an answer in between 24 hours, we will try our best to help as fast as possible.



     What are Zirconia diamonds?

    As you might have seen already, we only use the shiniest AAA+ Zirconia diamonds for our Iced-out jewelry. The Cubic Zirconia (CZ) is a synthetic gem stone, lab-made to simulate real VVS diamonds. It's hard to see the difference between real VVS diamonds and CZ stimulants, even for gemstone experts. In terms of brilliance, the CZ is in almost no way inferior to the VVS stones. Actually CZ diamonds are flawless in size, have a higher level of brilliance and a larger color spectrum. Cubic Zirconia is also explicitly cheaper than VVS diamonds, as they are industrial made to perfection. There is no other gemstone that comes closer to natural VVS diamonds than any other stone existing.


     What materials do you use?

     We create fine, shiny and long lasting jewelry. Our pieces contain:

    - Genuine 18K Gold
    - AAA+ Cubic Zirconia
    - Copper
    - Zinc Alloy
    - Quartz

    Every piece is 3-6 times gold/white gold PVD plated, hand-set in 4 prong setting style. No need to worry about fade of color or green skin.


    How do I take care of my pieces?

    Store your jewelry in the provided anti-tarnish fabric container at a dry place. Do not wear your jewelry while swimming, showering or in the gym (avoid water & sweat). You should also watch out for chemicals like cologne or deodorant to avoid discoloration of your pieces.